Inside Asian Gaming

inside asian gaming September 2015 68 Tech Talk CountR’s micro ticket redemption and issuing device for table games saves players time and hassle while bringing major benefits for casinos E very time a casino player has to convert cash to gambling credit and gambling credit into cash, it creates a challenge for the casino operator. The challenge is that the process involves a certain amount of time and effort (possibly lining up at the cashier or rummaging around in a wallet for an unrumpled bank note). That can create a disincentive for the customer and a barrier preventing the operator from getting access to the full economic potential of that player. A similar barrier is created for players who start their casino visit by playing slots and then want to move to the Big Things, Small Packages tables. At present, they must take their slot-issued TITO (ticket-in, ticket-out) voucher and either go to an automated kiosk and convert it to cash and then buy chips at the table, or take the TITO ticket to the cashier and pick up chips there. CountR GmbH, a leading developer of cash handling and cash management solutions for casinos that’s headquartered in the Technic-Innovation-Science Parc close to Berlin, has already been helping to smooth the cash-credit conversion process for over a decade via its CashIO (Cash It Out) kiosk. CashIO is the smallest footprint kiosk in the market, according to CountR CEO Rainer Seyer, and offers a versatile, flexible system with all the features needed to support casino operators at every level—right up to cashless gaming. It even allows the simultaneous use of banknotes, coins, and cashless media such as TITO tickets and cards. CountR’s latest innovation, a device that can redeem tickets at table games, further streamlines the process. Dubbed TITA (tickets at table games), it’s a micro ticket redemption and issuing device for table games which, when used in conjunction with CashIO, marries the convenience of the payment kiosk process with the seamlessness of ticket-in, ticket-out play. “With the help of TITA, traffic between slot and table gaming will increase, thereby growing revenue while reducing cost,” states the company. And true to CountR’s ability to place technically robust solutions in small packages, TITA’s compact size allows it to fit neatly on even the most cramped gaming tables. TITA (tickets at table games) is a micro ticket redemption and issuing device for table games. “With the help of TITA, traffic between slot and table gaming will increase, thereby growing revenue while reducing cost.”